Refund Policy

1. Your rights come first

Our digital products are subject to applicable consumer protection laws. Nothing in this policy removes rights to a remedy for faulty, undelivered or misdescribed products, including rights under Australian Consumer Law where it applies.

2. Missing, faulty or incorrect files

If you cannot download a purchased file, a file is corrupted, or the product does not match what you bought, contact us with your order reference and a short description of the problem. We will assess the issue and provide the remedy required by law, which may include a corrected file, replacement or refund.

You do not have to accept troubleshooting instead of a refund when the law entitles you to one. Please do not send card numbers or security codes.

3. Duplicate or incorrect charges

If you believe you were charged twice for the same purchase, or charged more than the agreed amount, ask us to investigate. We will refund a confirmed duplicate or overcharge. An upgrade from Certificate to Celebration Pack should cost US$3, not another US$8.99.

4. Change of mind and entered details

Because the downloads are personalised, we do not normally offer change-of-mind refunds once the files have been made available. This does not limit any cancellation or refund right that applies by law.

Please check names and your chosen date before paying. A typing error you entered is different from an error in our rendering or delivery. Let us know about either: we will review what happened and explain the available options, without promising that every personalised order can be changed.

5. How a refund is handled

Approved refunds are returned through the original payment method where possible. Bank processing times and currency conversion can affect when and how the refund appears. A refunded purchase may have its associated download access removed; we will explain the effect when resolving the request.

There is no artificial short deadline in this policy for exercising statutory consumer rights. Please tell us about problems promptly so they are easier to investigate.

6. Requesting help

Email hello@getvirtuallymarried.com with your order reference, if available, and a short description of the issue. This test version uses sandbox payments and does not take real payment.